Refunds and cancellation

Last changed 29 September 2026

Try before you pay: one whole scan is free, with every finding shown, so you can see what Viruxa Studio does on your own code before buying anything. Licences are paid once and nothing renews by itself, so there is never a subscription to cancel.

When you get a full refund

• Charged twice, or charged by mistake — refunded in full, whenever you tell us.
• Paid, but no licence arrived — if we cannot get your licence working within 3 working days of you telling us, the payment is refunded in full.
• It does not work on your machine — if, within 7 days of buying, Viruxa Studio does not work as described on your computer and we cannot fix it, the payment is refunded in full.

Beyond these, a licence that has been installed and used is not refunded — the free scan exists so that the decision can be made first.

How to ask

Write to viruxaai@gmail.com with the Razorpay payment ID from your receipt email (it begins pay_) and a line on what went wrong. We reply within 2 working days.

How long it takes

An approved refund is sent back through Razorpay to the card, bank account or UPI app you paid with. Razorpay usually completes it within 5–7 working days, though your bank may take longer to show it. When a refund is made, the licence it paid for stops being renewed or reissued.

Cancellation

• Before paying — a payment you start and do not finish is never charged, and its payment page expires after 6 hours. Cancel in the app at any time.
• After paying — nothing renews, so there is nothing to cancel: the licence simply ends on its last day.
• Changing plan — buy the plan you want. What is left of the current licence is carried into the new one at the new plan's daily price; it is not paid out as money.

See also the terms and the delivery policy.